Shipping Policy

Altergrid delivers to all main centers and regional areas within the borders of South Africa.

All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email.

Orders will be dispatched once funds reflect in our account.

You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

Free shipping applies to all items on the Altergrid website and this option will be displayed at checkout. 

Please note that we reserve the right to contact the client and quote on delivery charges if the items are too large or need to be delivered to areas not serviced by our courier companies.

Delivery Time

Orders will be delivered 1 to 3 Working days after the order has been dispatched to Main Centers in South Africa.

Delivery will take 3 to 5 Working days to all other areas within South Africa.

In-store pickup

Local pickup is also available at 8, 13th Street, Menlo Park, Pretoria, 0081. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 business day. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 09:00 to 16:00 on weekdays (excluding public holidays). Please have your order confirmation email with you when you come for collection.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

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